{"xsrfToken":"46ce07e620e188b2b63186783c3bab93335f2782_lout","branding":{"id":"10","key":"pss","name":"General & Technical Support","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#102926","headerLinkHoverBGColor":"#102926","headerBadgeColor":"#102926"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/288780ad-1f56-4cbf-b2bd-b6f72d80e05a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNmQxOTNmYy00ZmY4LTQ1YTctYTVmMC01NjU4ZTYyOTRiMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4ODc4MGFkLTFmNTYtNGNiZi1iMmJkLWI2ZjcyZDgwZTA1YSI6WyJyZWFkIl19LCJleHAiOjE3MzIyOTk1MjIsIm5iZiI6MTczMjI5ODkyMn0.8h-Ei2kr9COL2c5CRJzzugi8MGorD7L_EMD1oCOfpGM&client=e6d193fc-4ff8-45a7-a5f0-5658e6294b20&mode=fit","logoId":"288780ad-1f56-4cbf-b2bd-b6f72d80e05a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Hello Alpha's FAQ & Contact Center","sharedPortalName":"Hello Alpha | FAQs & Contact","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Hello Alpha's FAQ & Contact Center","sharedPortalName":"Hello Alpha | FAQs & Contact","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c4a46","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"10","key":"pss","projectId":10082,"serviceDeskId":10,"name":"General & Technical Support","description":"<p>Welcome! You can find the answer to our most frequently asked questions here. If you are a current patient, please reach out using your secure messaging thread in your patient dashboard.</p>\n<p>If you still need help, please contact us through this portal.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"113","name":"Account Access Request","descriptionHtml":"","callToAction":"Account Access Request","introHtml":"<p>This request form is for patients who cannot access their Hello Alpha account and already attempted to reset their password.</p>","icon":10504,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[18],"key":""},{"id":"112","name":"Employee Verification","descriptionHtml":"","callToAction":"Employee Verification","introHtml":"<p>Verify the identity and employment authorization of current and former Alphanauts</p>","icon":10494,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[29],"key":""},{"id":"152","name":"Questions About Hello Alpha Plans","descriptionHtml":"","callToAction":"Questions About Hello Alpha Plans","introHtml":"<p>Reach out here for assistance learning about Hello Alpha plans and which option may be right for you! If you are already a Hello Alpha patient, please reach out to your care team through your patient portal for the fastest response.</p>","icon":10470,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[18],"key":""},{"id":"151","name":"Sonja Cares Pre-Registration Questions","descriptionHtml":"","callToAction":"Sonja Cares Pre-Registration Questions","introHtml":"<p>This request form is for questions regarding the Sonja Cares program, for eligible participants who have not already registered.</p>","icon":10491,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[18],"key":""},{"id":"114","name":"Third-Party Medical Records Request","descriptionHtml":"","callToAction":"Third-Party Medical Records Request","introHtml":"<p>Please complete this request form only if you are a third-party (family members, healthcare providers, patient advocates, attorneys and caregivers) requesting medical records for a mutual patient.</p>","icon":10506,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[18],"key":""},{"id":"116","name":"Amazon Customer Service Request","descriptionHtml":"","callToAction":"Amazon Customer Service Request","introHtml":"","icon":10466,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"117","name":"Duplicate Account Alert","descriptionHtml":"","callToAction":"Duplicate Account Alert","introHtml":"","icon":10516,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"62","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"118","name":"General Phone Line","descriptionHtml":"","callToAction":"General Phone Line","introHtml":"","icon":10531,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"155","name":"Join the Phenomix Waitlist","descriptionHtml":"<p>By completing the form below and singing up for waitlist. You agree to receive marketing emails from Hello Alpha.</p>","callToAction":"Join the Phenomix Waitlist","introHtml":"<p>Thank you for your interest in Hello Alpha and Phenomix! Completing this form will register you for the program waitlist, so we can keep you updated when the MyPhenome(TM) Test is available for your wellness journey!</p>","icon":10480,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"190","name":"Partner Phone Line","descriptionHtml":"","callToAction":"Partner Phone Line","introHtml":"","icon":10533,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"119","name":"Patient Reported Technical Issue","descriptionHtml":"","callToAction":"Patient Reported Technical Issue","introHtml":"<p>Patient Reported Technical Issue from PDB</p>","icon":10475,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"83","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"General"},{"id":29,"name":"People Operations"}],"orderMapping":{"29":[112],"18":[151,113,114,152]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c2a5fa57-5c59-344c-bef7-8e70294b43e9","appLinkName":"","appLinkUrl":"","spaceKey":"SUP1","spaceName":"Patient Support & FAQ's","spaceUrl":"","isServer":false},"labels":[],"projectKey":"GEN","serviceDeskId":10,"kbLinkDomainURLs":["https://helloalpha.atlassian.net","https://contact.help.helloalpha.com"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GEN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNmQxOTNmYy00ZmY4LTQ1YTctYTVmMC01NjU4ZTYyOTRiMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzIzMDAxMjIsIm5iZiI6MTczMjI5ODkyMn0.6dayTM4d0f_ZXMVZRGqDHba5_jgq1GZZfHf6-NH7KG0","targetCollection":"upload-project-10082","endpointUrl":"https://api.media.atlassian.com","clientId":"e6d193fc-4ff8-45a7-a5f0-5658e6294b20","tokenDurationInMins":20}},"reqCreate":{"id":151,"projectId":10082,"form":{"name":"Sonja Cares Pre-Registration Questions","descriptionHtml":"","callToAction":"Sonja Cares Pre-Registration Questions","intro":"<p>This request form is for questions regarding the Sonja Cares program, for eligible participants who have not already registered.</p>","instructions":"","icon":10491,"iconUrl":"https://contact.help.helloalpha.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10170","fieldConfigId":"10326","label":"Your Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["{{Customer}} - Sonja Cares Request "]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"How can we assist you?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10326","fieldConfigId":"10550","label":"Have you already registered and have an account with Hello Alpha?","description":"If you are already registered, be sure to provide the email you registered with.","descriptionHtml":"<p>If you are already registered, be sure to provide the email you registered with.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10547","label":"No","selected":false,"children":[]},{"value":"10548","label":"Yes","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10327","fieldConfigId":"10551","label":"Email associated with account, if different from your contact email.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/151","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/151","calendarParams":{"firstDay":0,"date":"2024-11-22T10:08:42-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c2a5fa57-5c59-344c-bef7-8e70294b43e9","appLinkName":"","appLinkUrl":"","spaceKey":"SUP1","spaceName":"Patient Support & FAQ's","spaceUrl":"","isServer":false},"labels":[],"projectKey":"GEN","serviceDeskId":10,"kbLinkDomainURLs":["https://helloalpha.atlassian.net","https://contact.help.helloalpha.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNmQxOTNmYy00ZmY4LTQ1YTctYTVmMC01NjU4ZTYyOTRiMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzIzMDAxMjIsIm5iZiI6MTczMjI5ODkyMn0.6dayTM4d0f_ZXMVZRGqDHba5_jgq1GZZfHf6-NH7KG0","targetCollection":"upload-project-10082","endpointUrl":"https://api.media.atlassian.com","clientId":"e6d193fc-4ff8-45a7-a5f0-5658e6294b20","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}