Hello Alpha | FAQs & Contact

Welcome to the Hello Alpha's FAQ & Contact Center

Topics

  1. Request Forms
    1. Account Access Request
      Account Access Request
    2. Third-Party Medical Records Request
      Third-Party Medical Records Request
    3. Sonja Cares Pre-Registration Questions
      Sonja Cares Pre-Registration Questions
    Show 1 more
  2. Top Articles
    1. Alpha Plans
    2. What weight loss medications can Hello Alpha prescribe?
    3. Will my insurance cover my medication?
    Show 5 more

Suggested forms

  • Questions About Hello Alpha Plans in General & Technical Support

    Reach out here for assistance learning about Hello Alpha plans and which option may be right for you! If you are already a Hello Alpha patient, please reach out to your care team through your patient portal for the fastest response.

  • Third-Party Medical Records Request in General & Technical Support

    Please complete this request form only if you are a third-party (family members, healthcare providers, patient advocates, attorneys and caregivers) requesting medical records for a mutual patient.

  • Employee Verification in General & Technical Support

    Verify the identity and employment authorization of current and former Alphanauts

Powered by Jira Service Management
{"xsrfToken":"3cf1bd0f702ce29cfc5c9314b9ac637200e61919_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/288780ad-1f56-4cbf-b2bd-b6f72d80e05a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNmQxOTNmYy00ZmY4LTQ1YTctYTVmMC01NjU4ZTYyOTRiMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4ODc4MGFkLTFmNTYtNGNiZi1iMmJkLWI2ZjcyZDgwZTA1YSI6WyJyZWFkIl19LCJleHAiOjE3MzY4MjczNzgsIm5iZiI6MTczNjgyNjc3OH0.evLq_2TmT-N_E4RbULVLXUz430Wk6GQ3W3RE_jUXZSg&client=e6d193fc-4ff8-45a7-a5f0-5658e6294b20&mode=fit","logoId":"288780ad-1f56-4cbf-b2bd-b6f72d80e05a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Hello Alpha's FAQ & Contact Center","sharedPortalName":"Hello Alpha | FAQs & Contact","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Hello Alpha's FAQ & Contact Center","sharedPortalName":"Hello Alpha | FAQs & Contact","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c4a46","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=helloalpha","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3cf1bd0f702ce29cfc5c9314b9ac637200e61919_lout","baseUrl":"https://contact.help.helloalpha.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://helloalpha.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e6d193fc-4ff8-45a7-a5f0-5658e6294b20","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b53aaaefd6f545c38c2b12c7eaad6c64","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}